To reach Smart Cold's engineering team, use the sales WhatsApp (11) 99172-8615, the phone line (11) 5194-8912, the email contato@smartcold.com.br, or the form on this page. Service hours are Monday to Friday, from 8am to 6pm, and the reply arrives within 4 business hours with a technical next step. The factory and office are at Rua Eliana, 78, Jardim Mirian, Vargem Grande Paulista/SP, and service covers all of Brazil.
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Frequently asked questions
Does Smart Cold build custom equipment?
Yes. Each unit is sized from the thermal load, the available space, and the operation's routine. We don't work with fixed catalog configurations.
What types of equipment does Smart Cold produce?
We work with three lines: condensing units, multi-compressor racks, and plug-ins. The choice depends on the operation's scale and the application.
Does Smart Cold handle installation and maintenance, or only manufacturing?
Design, manufacturing, and installation are done by Smart Cold. Preventive and corrective maintenance is provided by Frio Ideal, a group company and the sole provider authorized to maintain Smart Cold equipment. You deal with a single group, from sizing to ongoing operation.
Which sectors does Smart Cold design refrigeration for?
We serve operations across many sectors: from food retail to industry and healthcare. The design is always adapted to each application's requirements.
How soon do I get a reply after reaching out?
We reply within 4 business hours. The more details you share about the operation, the faster we can size a proposal.
Does Smart Cold serve companies outside São Paulo?
Yes. The factory and office are in Vargem Grande Paulista/SP, but we design and install throughout Brazil, and support is handled by Frio Ideal, a group company.
Which compressor brands does Smart Cold use?
We work with Bitzer, Dorin, and Copeland compressors, selected according to the application.
Does Smart Cold provide support after installation?
After installation, preventive and corrective maintenance, support, and ongoing monitoring are handled by Frio Ideal, a group company and the sole provider authorized to maintain Smart Cold equipment. The equipment warranty is provided by Smart Cold for 12 months, as set out in the purchase agreement.
Does Smart Cold handle emergencies?
Emergency service is provided by Frio Ideal, a group company and the sole provider authorized to maintain Smart Cold equipment, to reduce unplanned downtime and restore operations quickly, especially in critical refrigeration systems.